Measure and assess your organisation’s current CX
Customer surveys
“Finally, we’re making meaningful contact with our customers.”
Quality assessment is the starting point for CX advancement
Customer experience survey
Actionable insights for increased customer lifetime value
Strategy mapping
Links feedback to business objectives
Review live analytics
Using demographic and behavioural filters
Personalised content
Based on real and relevant data
Create reports and dashboards
Set up data for interactive visualisation
Monitor live responses
Track engagement as it happens
Identify & improve touchpoints
Ensure every experience delights
Set up in 5 steps
Five simple steps to activation
How it works
01
PRE-SURVEY
- Choose survey plan (premium, enterprise)
02
SET-UP
- Structure your survey (name, language setting)
- Select demographics and response scale
- Set survey schedule (weekly, monthly, ad hoc)
- Insert content (custom or adapt existing)
- Brand your survey
- Select report types (subject to choice of plan)
03
ADMINISTRATION
- Communicate with respondents
- Monitor live feedback
04
REPORT
- 24/7 reports available
- Results summary, strategy and heat maps
- Drill down to detail (charts, commentary, questions)
- Comparative demographic analysis
- Historical trend analysis
- High/low scoring questions
- Statistical regression
- Key driver analysis
- Database download (subject to choice of plan)
05
(Enterprise plans)POST-SURVEY
- Offline analysis
- Remedial action report
- Support services (consulting, engagement programs)