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News, views, interviews, articles and updates

January 16, 2020

Survey trends 2020

We bring insight into emergent trends in survey measurement and management The start of a new year usually signals heightened focus on strategy and strategic planning. Surveys are an important…

survey analysis Customer surveys
January 8, 2020

6 Steps of strategic survey analysis

One of the biggest challenges facing business today is how to efficiently and productively glean meaningful insights from the overwhelming quantity of data generated in the normal course of the…

survey mistakes Customer surveys
December 30, 2019

Survey design mistakes to avoid

The recent proliferation of digital survey tools has made the art of collecting feedback an easy, economical exercise. Frequent, finely targeted surveys are well suited to current agile management practices…

survey Customer surveys
December 2, 2019

8 Tips for effective employee surveys

Well-structured employee surveys can yield a wealth of management information you can use to create a more positive, productive workplace. People want to be heard and valued. Conducting regular employee…

customer survey Customer surveys
November 8, 2019

How you should be measuring customer experience

As every business knows – delivering first-rate experiences to customers is a strategic priority. But many companies still fail to accurately quantify the complete customer experience (CX). Without a layered…

Employee surveys
October 29, 2019

3 Key benefits of employee surveys

Employee surveys are one of the best ways to measure the human factors that have the greatest potential to influence your organisation’s performance. When linked to business strategy, employee surveys…

September 1, 2019

Communicating your strategy effectively

Putting a strategy map to work   Visualising the way forward Critical research shows that one of the reasons why business strategies stumble and fall short, is a lack of…

August 14, 2019

Turning people data into actionable insights

Closing the strategy and people performance gap It all starts with insights An interview with Ron Schiff, founder and CEO of strategy survey platform, eValue to discuss how to help…

July 24, 2019

Is strategy still relevant?

Why strategy matters. More than ever.   Towards purposeful differentiation The traditional approach to strategy involves three, simple steps: analyse, plan, execute. Great for a world without instant access to…