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Employee surveys
April 13, 2020

Employee feedback questions you should be asking

Employee feedback is vital for gauging employee performance and levels of employee engagement. Survey tools have evolved and provide phenomenal insights. The COVID-19 pandemic has radically transformed how countless numbers…

Employee surveys
April 8, 2020

Top tips for using pulse surveys to gauge employee engagement

Employee engagement is a dynamic state of affairs that isn’t easily measured by any linear formula, and least of all by the annual engagement survey. It’s not a matter of,…

Strategy
March 26, 2020

How to improve the car buyer’s journey using customer feedback

Dramatic shifts in consumer behaviour over recent years have left some sales executives unsure about how to adapt their traditional sales skills to the new, technologically empowered customer. Armed with…

Strategy
March 11, 2020

What is a strategy map and how does it work?

While many business leaders have well-defined organisational strategies, implementing and executing them is a challenge that few have mastered. Why is that?  Management fantasy or iterative exercise? Some strategies are…

ChannelStrategy
February 28, 2020

Find out how to build channel loyalty using feedback

Ask any channel sales manager what their favourite quality is in a person (any person!), and they are almost guaranteed to answer ‘loyalty’. Building channel loyalty in 2020 is a…

Strategy
February 13, 2020

What makes sales channel relationships work?

Sales channel structures are inherently fraught with potential conflict. There’s a simple answer to making partner relationships work. Sales channels are the lifeblood of indirect sales businesses and a boon…

Strategy
January 16, 2020

Survey trends 2020

We bring insight into emergent trends in survey measurement and management The start of a new year usually signals heightened focus on strategy and strategic planning. Surveys are an important…

survey analysis Customer surveys
January 8, 2020

6 Steps of strategic survey analysis

One of the biggest challenges facing business today is how to efficiently and productively glean meaningful insights from the overwhelming quantity of data generated in the normal course of the…

survey mistakes Customer surveys
December 30, 2019

Survey design mistakes to avoid

The recent proliferation of digital survey tools has made the art of collecting feedback an easy, economical exercise. Frequent, finely targeted surveys are well suited to current agile management practices…

survey Customer surveys
December 2, 2019

8 Tips for effective employee surveys

Well-structured employee surveys can yield a wealth of management information you can use to create a more positive, productive workplace. People want to be heard and valued. Conducting regular employee…