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measuring customer experience Customer surveys
July 23, 2020

The relative benefits of customer satisfaction surveys

The focus on customer service and satisfaction as the ticket to loyalty, growth and profits has been growing since the 1990s with numerous studies providing hard evidence of the connection…

improve survey response Customer surveysEmployee surveys
June 22, 2020

Do incentives improve survey response rates?

Incentives are often the proposed solution for low survey response rates. After all, what’s the alternative when your ever-so-polite invitation to ‘help us serve you better’ is ignored?   The fact is, people hate surveys. Even people who are big players in…

Employee surveys
May 29, 2020

Bridging the remote working gap with employee surveys

Keep driving business results and maintaining firm connections with your remote working staff by using employee surveys. Adapt or die In order to survive and thrive, organisations need to be…

Manage remote employees’ well-being with pulse surveys. Quick questions for fast feedback that give insight to the health of your organisation. Employee surveys
May 14, 2020

How to manage remote employees’ well-being with pulse surveys.

Quick questions for fast feedback that give insight into the health of your organisation The modern world of work is (happily) far more concerned with our basic human needs than…

Employee surveys
April 13, 2020

Employee feedback questions you should be asking

Employee feedback is vital for gauging employee performance and levels of employee engagement. Survey tools have evolved and provide phenomenal insights. The COVID-19 pandemic has radically transformed how countless numbers…

Employee surveys
April 8, 2020

Top tips for using pulse surveys to gauge employee engagement

Employee engagement is a dynamic state of affairs that isn’t easily measured by any linear formula, and least of all by the annual engagement survey. It’s not a matter of,…

Strategy
March 26, 2020

How to improve the car buyer’s journey using customer feedback

Dramatic shifts in consumer behaviour over recent years have left some sales executives unsure about how to adapt their traditional sales skills to the new, technologically empowered customer. Armed with…

Strategy
March 11, 2020

What is a strategy map and how does it work?

While many business leaders have well-defined organisational strategies, implementing and executing them is a challenge that few have mastered. Why is that?  Management fantasy or iterative exercise? Some strategies are…

ChannelStrategy
February 28, 2020

Find out how to build channel loyalty using feedback

Ask any channel sales manager what their favourite quality is in a person (any person!), and they are almost guaranteed to answer ‘loyalty’. Building channel loyalty in 2020 is a…

Strategy
February 13, 2020

What makes sales channel relationships work?

Sales channel structures are inherently fraught with potential conflict. There’s a simple answer to making partner relationships work. Sales channels are the lifeblood of indirect sales businesses and a boon…