GENERAL MOTORS SOUTH AFRICA

CLIENT STORY

eValue leverages CX

“General Motor South Africa takes the Customer Experience very seriously – Quality Customer Experience is Everything! eValue is the perfect tool that has been helping us monitor and maintain General Motors South Africa’s franchise standards across our dealer network for years.

“eValue assists us in rapidly identifying issues that require attention.”

These franchise standards drive dealer staff behaviour in achieving our strategic goals and enhancing Customer Experience. eValue assists us in rapidly identifying issues and drilling down to specific areas that require attention across our dealer network for sharing and discussion”.

Norman H. Hadskins
General Motors South Africa (Now operating as Isuzu South Africa)