Solution-driven surveys

Six flexible survey frameworks that generate insights and drive business results

Employee surveys

“I work for a company that listens, really listens.”

Great places to work provide continuous feedback and communication

Engagement survey

Gauge the level of passion and performance around your organisational purpose

Alignment survey

Determine whether your organisation is strategically and operationally aligned

Culture survey

Discover whether you’re creating the kind of culture that leads to high performance

Climate survey

Assess whether employees’ expectations of your organisational experience are being met

Valuable insights for value-creating decisions

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Strategy mapping

Links feedback to business objectives

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Employee feedback

Multi-source feedback across demographics

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Prioritise action planning

Using statistical key driver analysis

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Drill down to new insights

With multiple views of rich data

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Monitor live responses

Share insights in seconds

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Track trends

Analyse cyclical, directional and emergent trends

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Set up in 5 steps

Five simple steps to activation

How it works

01

PRE-SURVEY

  • Choose survey plan (premium, enterprise)
02

SET-UP

  • Structure your survey (name, language setting)
  • Select demographics and response scale
  • Set survey schedule (weekly, monthly, ad hoc)
  • Insert content (custom or adapt existing)
  • Brand your survey
  • Select report types (subject to choice of plan)
03

ADMINISTRATION

  • Communicate with respondents
  • Monitor live feedback
04

REPORT

  • 24/7 reports available
  • Results summary, strategy and heat maps
  • Drill down to detail (charts, commentary, questions)
  • Comparative demographic analysis
  • Historical trend analysis
  • High/low scoring questions
  • Statistical regression
  • Key driver analysis
  • Database download (subject to choice of plan)
05

(Enterprise plans)POST-SURVEY

  • Offline analysis
  • Remedial action report
  • Support services (consulting, engagement programs)

Customer surveys

“Finally, we’re making meaningful contact with our customers.”

Quality assessment is the starting point for CX advancement

Customer experience survey

Measure and assess your organisation’s current CX

Actionable insights for increased customer lifetime value

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Strategy mapping

Links feedback to business objectives

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Review live analytics

Using demographic and behavioural filters

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Personalised content

Based on real and relevant data

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Create reports and dashboards

Set up data for interactive visualisation

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Monitor live responses

Track engagement as it happens

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Identify & improve touchpoints

Ensure every experience delights

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Set up in 5 steps

Five simple steps to activation

How it works

01

PRE-SURVEY

  • Choose survey plan (premium, enterprise)
02

SET-UP

  • Structure your survey (name, language setting)
  • Select demographics and response scale
  • Set survey schedule (weekly, monthly, ad hoc)
  • Insert content (custom or adapt existing)
  • Brand your survey
  • Select report types (subject to choice of plan)
03

ADMINISTRATION

  • Communicate with respondents
  • Monitor live feedback
04

REPORT

  • 24/7 reports available
  • Results summary, strategy and heat maps
  • Drill down to detail (charts, commentary, questions)
  • Comparative demographic analysis
  • Historical trend analysis
  • High/low scoring questions
  • Statistical regression
  • Key driver analysis
  • Database download (subject to choice of plan)
05

(Enterprise plans)POST-SURVEY

  • Offline analysis
  • Remedial action report
  • Support services (consulting, engagement programs)

Channel surveys

“This kind of feedback helps us build dealer profitability.”

Inviting partner input improves inclusivity and accountability

Dealer satisfaction survey

Understand the challenges your dealers are facing

Franchisee satisfaction survey

Capture perceptions towards optimising your operations

Leverage insights towards shared value creation

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Strategy mapping

Links feedback to business objectives

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Customise data sets

Using demographic and behavioural filters

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Take fast action

Based on sentiment and perception analysis

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Create reports and dashboards

Set up data for interactive visualisation

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Monitor live responses

Track engagement as it happens

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Identify and address issues

Act responsively to partner concerns

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Set up in 5 steps

Five simple steps to activation

How it works

01

PRE-SURVEY

  • Choose survey plan (premium, enterprise)
02

SET-UP

  • Structure your survey (name, language setting)
  • Select demographics and response scale
  • Set survey schedule (weekly, monthly, ad hoc)
  • Insert content (custom or adapt existing)
  • Brand your survey
  • Select report types (subject to choice of plan)
03

ADMINISTRATION

  • Communicate with respondents
  • Monitor live feedback
04

REPORT

  • 24/7 reports available
  • Results summary, strategy and heat maps
  • Drill down to detail (charts, commentary, questions)
  • Comparative demographic analysis
  • Historical trend analysis
  • High/low scoring questions
  • Statistical regression
  • Key driver analysis
  • Database download (subject to choice of plan)
05

(Enterprise plans)POST-SURVEY

  • Offline analysis
  • Remedial action report
  • Support services (consulting, engagement programs)

Strategy surveys

“Our strategy implementation improved incrementally.”

Live progress tracking for quicker strategic action and faster results

Scorecard survey

Drive strategy execution via a dashboard of continuous, live performance data

Support leaders in strategic decision-making and strategy execution

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Strategy mapping

Links feedback to business objectives

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Define your perspectives

Multiple views across your strategy

Filter results

For macro to micro analysis

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Target and benchmark scores

For ongoing performance management

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Interactive view

Comprehensive and live overview of analytics

Backtrack analysis

Feedback links to strategic goals and tasks

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Set up in 5 steps

Five simple steps to activation

How it works

01

PRE-SURVEY

  • Review strategy, goals, and high-level critical success factors (OKR, KPA) across the organisation
02

SET-UP

  • Structure your survey (name, language setting)
  • Select demographics
  • Insert content (custom or adapt existing)
  • Brand your survey
  • Select report types
03

ADMINISTRATION

  • Communicate with respondents
  • Monitor live feedback
04

REPORT

  • 24/7 reports available
  • Results summary, strategy and heat maps
  • Drill down to detail (charts, commentary, questions)
  • Comparative demographic analysis
  • High/low scoring questions
  • Database download (subject to choice of plan)
05

POST-SURVEY

  • Ongoing survey of monitoring high-level results and tactical progress

Pulse surveys *

“With this kind of dynamic feedback, we can put insight to work, fast.”

Incorporating feedback into your business is more cost-effective than you think

* In partnership with bountiXP

Employee pulse survey

Respond to issues, ideas, inputs and opinions as they emerge

Customer pulse survey

See which touchpoints are in need of improvement

Channel pulse survey

Examine partner sentiment and enhance your support

Instant insight and impact analysis

Ready to send

Choose from preset surveys or customise your own

Send on time

Send according to your own ‘drag and drop’ schedule

Simple does it

Simple, targeted questions ensure high response rates

Assure anonymity

Get open and honest feedback

Real-time insights

Visual dashboard of charts, tables and graphs

Set up in 5 steps

Five simple steps to activation

How it works

01

PRE-SURVEY

  • Choose survey plan (premium, enterprise)
02

SET-UP

  • Structure your survey (name, language setting)
  • Select demographics and response scale
  • Set survey schedule (weekly, monthly, ad hoc drag and drop)
  • Insert content (custom or adapt existing)
  • Brand your survey
  • Select report types (subject to choice of plan)
  • API links for 3rd party integration
03

ADMINISTRATION

  • Communicate with respondents
  • Monitor live feedback
04

REPORT

  • 24/7 reports available
  • Results summary, strategy and heat maps
  • Drill down to detail (charts, commentary, questions)
  • Comparative demographic analysis
  • Historical trend analysis
  • High/low scoring questions
05

(Enterprise plans)POST-SURVEY

  • Offline analysis
  • Remedial action report
  • Support services (consulting, engagement programs)

Create your own surveys

“Since we customised our content, we’re getting higher response rates.”

Get everyone on the same page

Personalised surveys

Customise the content of your surveys to ensure relevancy and reach

A survey platform for every application

Content control

Ask the questions that matter most

Custom branding

Embed your logo and brand identity

Real-time insights

Visual dashboard of charts, tables and graphs

Set up in 5 steps

Five simple steps to activation